[8 May] As we all know, PlayStation Network is still down, but thankfully, it’s not out.
In the latest post on the PS News Articles, they have explained that they have made a new infrastructure for the network and have improved security and is now in testing mode. Finally, they’ve said something.
On 7 May 2011, Nick Caplin, head of communications at Sony Computer Entertainment Europe, posted the following update on PlayStation.Blog at blog.eu.playstation.com:
“As you may know, we’ve begun the process of restoring the service through internal testing of the new system. We’re still working to confirm the security of the network infrastructure, as well as working with a variety of outside entities to confirm with them of the security of the system. Verifying the system security is vital for the process of restoration. Additional comprehensive system checks and testing are still required, and we must complete that process before bringing the systems online.
“As you’ve heard us say, our utmost priorities are the security of the network and ensuring your data is safe. We won’t restore the services until we can test the system’s strength in these respects.
“When we held the press conference in Japan last week, based on what we knew, we expected to have the services online within a week. We were unaware of the extent of the attack on Sony Online Entertainment servers, and we are taking this opportunity to conduct further testing of the incredibly complex system. We know many of you are wanting to play games online, chat with your friends and enjoy all of the services PlayStation Network and Qriocity services have to offer, and trust me when I say we’re doing everything we can to make it happen. We will update you with more information as soon as we have it. We apologize for the delay and inconvenience of this network outage.”
For more information about the PlayStation Network and Qriocity services intrusion and restoration, keep an eye on PlayStation.Blog at blog.eu.playstation.com, twitter.com/PlayStationEU and eu.playstation.com for the latest updates.
On 1 May 2011, Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation Network and Qriocity services, beginning with gaming, music and video services to be turned on.
The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation programme to thank its customers for their patience and loyalty.
Following a criminal cyber attack on the company’s data centre located in San Diego, California, USA, SNEI quickly turned off PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days, and conducted an extensive audit of the system.
Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third party experts have conducted extensive tests to verify the security strength of PlayStation Network and Qriocity services.
With these measures in place, SCE and SNEI plan to start a phased roll-out by region of the services shortly. The initial phase of the roll-out will include, but is not limited to, the following:
- Restoration of online gameplay across PlayStation 3 and PSP systems, including titles requiring online verification and downloaded games.
- Access to Q Music Unlimited for PS3/PSP for existing subscribers.
- Access to account management and password reset.
- Access to download unexpired movie rentals on PS3, PSP and Media Go.
- PlayStation Home.
- Friends List.
- Chat functionality.
Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information.
The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection, and to supplement existing information security personnel.
The new security measures implemented include, but are not limited to, the following:
- Added automated software monitoring and configuration management to help defend against new attacks.
- Enhanced levels of data protection and encryption.
- Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns.
- Implementation of additional firewalls.
The company also expedited an already planned move of the system to a new data centre in a different location that has been under construction and development for several months.
In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.
The company is conducting a thorough and ongoing investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.
“This criminal act against our network had a significant impact not only on our consumers, but our entire industry,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “These illegal attacks obviously highlight the widespread problem with cyber security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks. Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation programme for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”
Complimentary Offering and “Welcome Back” Appreciation Programme
While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programmes. The implementation will be at a local level and further details will be made available shortly in each region.
The company will also roll out the PlayStation Network and Qriocity “Welcome Back” programme, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company’s appreciation for their patience, support and continued loyalty.
Central components of the “Welcome Back” programme will include:
- Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
- All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
- Q Music Unlimited subscribers (in countries where the service is available) will receive 30 days free service.
Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.
SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation Store and other Qriocity operations, scheduled for this month.
The CoD Daily will have the latest news on the breakdown of PlayStation Network, so it may be a good idea to put this in the Favorites or Bookmarks of your web browser as this will be taken off from the Featured section of the homepage.
[28 Apr] PlayStation Network is still down.
I have sent an email to PlayStation Support Australia. This is my email:
Hi. I am have a PlayStation Network account and I want to know if my account details have been compromised because I just read about it on Yahoo!7.
I want also know if you will be able to bring PSN back up and running because I don’t want to play just to play online on Xbox.
This is their reply, thankfully, not automated, like PlayStation Support USA.
Thank you for your recent email.
We believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password, login, password security answers, and handle/PSN online ID. It is also possible that your profile data may have been obtained, including purchase history and billing address (city, state/province, zip or postal code). If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. If you have provided your credit card data through PlayStation Network or Qriocity, it is possible that your credit card number (excluding security code) and expiration date may also have been obtained.
For further information please visit the following link
PlayStation Support Centre
[UPDATE] Yahoo! and many other internet sources say that Sony has posted on their blog that over 70 million people’s info has been compromised. I have also contacted PlayStation US and PS Australia. They say the same as what is below.
To something not entirely CoD-related, PSN is down. That means that you can’t sign in to PSN for now. I have looked for reasons why and then I found this:
“We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.”
I got that from the Official PlayStation Australia Website, and you can get it from here: http://au.playstation.com/psn/news/articles/detail/item369505/Update-on-PSN-service-outages/ .
I actually posted this by emailing to WordPress! Awesome.